FAQs

While we are not part of the shared branching network, we are a part of the CO-OP ATM network! You have access to over 30,000+ ATMs across the nation – that’s bigger than most banks! Or if you prefer to do your banking in-branch, you can also stop by one of our 32 branches across the northwest.

Your contactless card must be within 2 inches of the terminal for the transaction to take place. And you won’t be billed twice, even if you accidentally tap twice.

Yes! You can easily apply for a new loan or deposit account online, anytime! Simply click the Open Now button on the right-hand corner of our website.

If you’re already a member, you can apply directly from online banking or our mobile app! To open a new loan or account find the application portal under Additional Services.

Yes, you can make emergency payments by phone for loan payments that are 6 or more days past due. There is a fee of $9.95 with this payment method. Click here to learn more about your payment options.

No. Mail is automatically encrypted and routed to the secure messaging platform based on the content of the email.

Tap to Pay is built into the chip itself. However, cardholders are not required to use that function and can use the chip as they normally do.

At this time we do not offer international / foreign wire transfers.

Yes! You can make transactions just like you can at one of our regular ATMs, including making a deposit. It is not required for you to use the video teller option, but if you want a more personal touch to your banking we’re here for you!

Yes, instant issue cards are available at all branch locations.

** Please note **
Currently, instant issue cards are available for temporary use only. When you receive a card in-branch, we’ll also place an order for a standard card to be mailed to you at the address on your account. Please ensure your mailing address on your account is accurate when you stop by to get a card.

We apologize for any inconvenience.

• Debit card payments may only be made through the Guest Web option. There is a $7.95 fee when paying with a debit card.
• Payments can not be made with a credit card.

Visa contactless transactions generate a one-time, transaction-specific code. Due to the nature of the code and additional fraud protection processes built into the Visa® network, it is difficult to use skimmed cardholder information for fraudulent purchases. As a result, fraud from skimming is very unlikely and limited in scope.

You cannot make online loan payments through the HZCU mobile app, but mobile users can still use the program by accessing it through a mobile web browser. Find more information about online payments here.